Complaints & Feedback

We value your feedback and take all complaints seriously. Please use the form below to submit a complaint or feedback about your experience with PlanWise. We will review your submission and contact you within 5 business days.

Your Information

Full Name *

Email Address *

Phone Number *

NDIS Participant ID

Complaint or Feedback Details

Type of Complaint or Feedback *

Date of Incident/Issue *

Staff Member Involved (if applicable)

Detailed Description of Complaint or Feedback *

Desired Outcome or Resolution *

Additional Information

Have you previously contacted us about this issue?

If yes, please provide details of previous contact attempts

Supporting Documentation or Evidence

You can attach relevant emails, receipts, or other documentation. Maximum 5 files, 10MB each.

I consent to PlanWise using my provided information to investigate and resolve this complaint or feedback. I understand my personal information will be handled in accordance with the Privacy Policy. *

We will contact you within 5 business days to acknowledge receipt of your complaint.