NDIS Code of Conduct

Our Commitment to the NDIS Code of Conduct

PlanWise is a registered NDIS provider and is committed to upholding the NDIS Code of Conduct. As a plan management provider, we adhere to the highest standards of conduct and professionalism when supporting NDIS participants.

Core Values

The NDIS Code of Conduct is built on core values that guide our service delivery:

  • Respect for Participants: We treat all participants with dignity, respect, and recognition of their rights and choices.
  • Integrity: We are honest, transparent, and accountable in all our dealings.
  • Safeguarding Vulnerable People: We maintain strict policies to protect participants from abuse, exploitation, and discrimination.
  • Responsiveness and Accountability: We promptly address concerns and take responsibility for our actions.
  • Inclusion and Participation: We support participants in making informed decisions about their plans and services.

Key Standards We Follow

  • Safeguarding from Harm: We have policies and procedures to prevent abuse, exploitation, neglect, violence, and discrimination.
  • Respecting Rights and Freedoms: We support participants' rights to exercise choice and control in their planning and service arrangements.
  • Complaints and Disputes: We maintain clear procedures for participants to lodge complaints and seek resolution.
  • Confidentiality and Privacy: We protect participant information and maintain strict confidentiality.
  • Quality and Continuous Improvement: We regularly review our practices to ensure quality service delivery.

Our Accountability

PlanWise is registered with the NDIS Commission and is subject to regular audits and monitoring. We maintain compliance with all NDIS legislation, rules, and the Code of Conduct. Our team undergoes regular training to ensure we meet these standards and continue to provide the highest quality service to our participants.

Report a Concern

If you have concerns about our compliance with the NDIS Code of Conduct, you can:

  • Contact us directly at complaints@planwise.com.au
  • Lodge a formal complaint through our complaints process
  • Contact the NDIS Commission

Last Updated: June 2024 | For more information, visit the NDIS Commission website